Traditional hardware maintenance (reactive hardware-break-fix) has performed like an insurance policy for your infrastructure, with set monthly payments that routinely never pay dividends equivalent to your desired business expectation to ROI results.

That's where ATS changes the hardware maintenance approach and allows for a broad portfolio of dynamic, heterogeneous IT infrastructure technologies to aid in reduction of hardware maintenance costs while driving increased value to your overall hardware maintenance strategy.

ATS helps organizations enhance the business value of their IT investment through improved operational efficiency and service levels - allowing you to maintain control over your IT operations, infrastructure and costs. Through our highly skilled resources, proven methodologies and innovative solutions, ATS helps you achieve the quality of service your business demands.

ATS offers a selective sourcing model that allows you to choose the components of your IT infrastructure you would like us to manage. And as your business requirements change, ATS provides the flexibility to adapt your IT solution to fit your business needs by reallocating existing resources to where they are needed most.

Installations

ATS Will:

• Stage the PC
• Install/upgrade software
• Set network addresses
• Deliver system to the end user
• Transfer licensed applications
• Transfer data
• Remove and stage old equipment

Moves

ATS Will:

• Disconnect system components
• Move the system to new location
• Reconnect system components
• Power on the system for connectivity confirmation
• Confirm and report SLA compliance
• Measure customer satisfaction

Adds/Changes

ATS’ Services Include:

• Installing hardware pieces & loading drivers
• Installing approved software
• Configuring software according to specifications
• Testing the configuration

Disposals

ATS’ Services Involve:

• Retiring components from the desktop as new units are installed
• Repackaging and delivering components to staging area
• Removing tags and recording retired components into asset tracking database
• Recovering software license data for redeployment
• Shipping components to a disposal site
• Issuing a certification of receipt for disposal/destruction
• Reporting compliance with SLA

De-Installations

ATS’ Service Include:

• Reformatting the hard drive to remove data
• Disconnecting all system components
• Moving equipment to the designated staging or storing area

Cascades

ATS Will:

• Deploy desk side support to implement the cascade in accordance to the SLA
• Reformat old equipment’s hard disk
• Re-configure old equipment at a different location or load software
• Receive facilities order with user location
• Coordinate delivery within appropriate service level & with customer contacts
• Generate quality assurance documents
• Deliver equipment to end user location
• Install equipment at user location
• Provide asset tracking information to customer
• Confirm ATS’ compliance with the SLA
• Report performance SLA compliance
• Measure customer satisfaction